Shipping policy
Shipping Costs & Tracking
We ship worldwide with tracking! Currently, we offer free shipping orders above US$100. There will be NO sales tax!
Shipping & Processing Times
Orders will be sent from either our warehouse in Japan or Shenzhen depending on your location.
Typically orders will be fulfilled within 48 hours.
Shipping times will vary according to your location:
USA:Â 8 -Â 15 working days
Canada:Â 10 - 20 working days
Australia:Â 8Â - 18 working days
Germany & Switzerland:Â 10 - 18 working days
Other parts of Europe:Â 12Â - 30 working days
Other countries:Â 12Â - 30 working days
Island states:Â 20-35 working days
Please note that during holidays and sales periods, processing and delivery times might take longer than usual, but we will still aim to fulfill deliveries within the stipulated timeframe. Thank you for your understanding.
Where can I find my tracking number?
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you did not receive a tracking number or if the tracking number doesn't work, contact us at cs@fengshuimasterxu.com and we will help you out.