Honoring Tradition, Protecting Trust
At Feng Shui Master Xu, our creations go beyond adornment, they are heirlooms, shaped through devotion, craftsmanship, and the sacred teachings of energy and balance. Each ring embodies a lineage of purity and discipline, and we stand firmly behind every piece we craft.
Our Heirloom Return & Exchange Policy is built on the same values we uphold in our practice, fairness, trust, and integrity. It exists to ensure that your experience reflects the same harmony and authenticity that define every creation under Master Xu’s guidance.
The Heirloom Promise — A Guarantee of Confidence
We understand that your piece of Hetian jade is more than a purchase; it’s a connection to legacy and artistry.
If you experience any issue with the quality, craftsmanship, or if the color differs from what is shown on our page, or in the rare event of allergy or sensitivity, you may contact us within 30 days of receiving your order.
We will provide a store-credit refund, no questions asked.
This promise stands as our assurance that every Heirloom Jade creation meets the highest standard of beauty, authenticity, and care.
Collapsible Content Sections
Returns Within 30 Days
If your piece shows issues in workmanship or color variation, please reach out within 30 days of receipt. A store-credit refund will be processed once the item is returned in its original condition.
Exchanges
You may exchange for another size or design of equal or higher value, subject to availability. Our concierge team will guide you through the process.
Non-Returnable Items
Customized or altered pieces, or those damaged through improper use, cannot be returned. We appreciate your understanding of the craftsmanship involved in each creation.
Authenticity & Secondary Market Notice
Each Heirloom Jade piece is accompanied by a Certificate of Authenticity and Master Xu’s Seal of Blessing.
To preserve energy integrity, we do not accept returns for items purchased through third-party or secondary markets.
Our Right to Decline or Amend
Feng Shui Master Xu reserves the right to decline returns or exchanges that do not meet the conditions stated above.
We also reserve the right to refine or amend this policy when necessary, to maintain the highest standards of integrity, authenticity, and service expected of our house.
Our Legacy of Trust
This policy stands as a reflection of the same values that guide our craftsmanship, purity, honesty, and respect.
Since the founding of Feng Shui Master Xu, we have remained devoted to offering creations worthy of both confidence and reverence.
It is this enduring commitment to quality and sincerity that has earned the loyalty of collectors who understand that true jade is more than adornment, it is a living legacy.
How to Request a Return or Exchange
1. Contact Us
Email us at cs@fengshuimasterxu.com with your order number, name, and a brief description of the issue, whether it concerns quality, color variation, or comfort.
2. Swift & Seamless Resolution
Our dedicated team will review your request promptly and ensure a smooth return or exchange process. Once approved, you’ll receive clear instructions for your return and store-credit refund.
3. Confidence Without Risk
With our Heirloom Promise, you can shop with complete peace of mind, knowing that your satisfaction, comfort, and trust are always our highest priority.